FabricDepot.com Privacy Policy

Last Updated June 21,2018

Privacy Policy Overview

Welcome to Fabric Depot. We take the privacy of your personal information very seriously and have created this Privacy Policy to inform you about our how we treat various pieces of personal information you provide or we collect when you visit www.fabricdepot.com. In this policy, the words "we", "our", and "us" refer to Fabric Depot.

This policy applies to data and information we collect on our website and in e-mail and other electronic messages between you and us, or that you submit through our website, and any other communications (e.g., telephone or in store) between you and us regarding your online account. This policy does not apply to:

  • information collected on any other website operated by us or any third party (including our affiliates); or
  •  any third party (including our affiliates), including through any application or content (including advertising) that may link to or be accessible from or on our website.

Information We Collect and How We Collect It

We collect several types of data and information from and about users of our website. We collect information that you provide directly to us, including:

  • Information that you provide by filling in forms on our website. This includes, but is not limited to, information provided when you create an account, place an order on our website, or make a customer service inquiry or other online inquiry.
  •  Information contained in communications between you and us.

As you navigate through and interact with our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our website, including traffic data and logs.
  •  Information about your device and internet connection, including your IP address, operating system and browser type.

The information we collect automatically helps us to improve our website by allowing us to:

  • Estimate our audience size and usage patterns.
  •  Recognize you when you return to our website.

 The technologies we use for this automatic data collection may include:

  • Cookies. A cookie is a small file placed on the hard drive of your device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
  •  Flash cookies. Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website.
  •  Web beacons. Pages of the website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website and e-mail statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Your Payment Information

When you purchase products on or through our website, your payment will be processed through Authorize.net, a third party service provider. The financial information (e.g., credit card or debit card information) you provide will be collected and stored by Authorize.net, not by us, and its use will be governed by the Authorize.net terms of service and privacy policy. If we receive any information from Authorize.net regarding your account or personal information, we will use it only for the purposes of fulfilling your purchase.

How We Use Your Information

We may use your personal information that we collect:

  • To provide the website to you and any other information, products or services that you request from us, and to fulfill any other purpose for which you provide it (e.g., use of your shipping address to fulfill your order).
  •  In any other way we may describe when you provide the information.
  •  For any other purpose with your consent.
  •  To contact you regarding your account or account activity. For example, if you forget your password, we may send instructions for resetting your password to your email address. As another example, if we notice activity through your account that causes us concern, we may contact you.
  •  To send you information about products and services that may interest you. For information on how you can unsubscribe and opt out of receiving marketing emails from us, see "Your Choices" below.

How We Share Your Information

We do not provide any personal information to third parties for their own direct marketing purposes. To best serve you, we may share your personal information with service providers that provide support services to us. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from FabricDepot.com. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights, property, or safety of Fabric Depot or others, or to comply with any court order, law or legal process, including to respond to any government or regulatory request. We may also disclose your personal information when you ask us to do so (e.g., making your gift registry available to your friends).

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, security practices or the content of such third party websites. Please remember that when you use a link to go from our website to another website, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website, including those that have a link on our website, are subject to that third party's own rules and policies.

Accessing and Correcting Your Information

If you are a registered user of our website, you can review, update, and make corrections to your personal information by logging into your account on our website. You can also request a copy of the personal information associated with your account or provide us with corrections by contacting us using one of the methods described at the bottom of this page.

General Data Protection Regulation (GDPR)

A new European Union law, called the General Data Protection Regulation (GDPR), gives certain rights to individuals in relation to their personal data. Accordingly, as available and except as limited under applicable law, the rights afforded to individuals are:

  • Right of Access - the right to be informed of and request access to the personal data we process about you
  • Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete
  • Right to Erasure - the right to request that we delete your personal data;
  • Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data
  • Right to Object -
    • the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
    • the right to object to your personal data being processed for direct marketing purposes
  • Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
  • Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

Choice/Opt-Out

Should you want to exercise the power granted by the GDPR, we ask that you send us an email to customerservice@fabricdepot.com.  

Additionally, you have the option to opt-out of our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at customerservice@fabricdepot.com.

Children's Online Privacy

We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Fabric Depot for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. For example, we request a unique password to verify your identity before granting access to your account.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take measures to protect your personal information, we cannot guarantee the security of your personal information transmitted through our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

The safety and security of your information also depends on you. Where you have chosen a password for access to your online account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Please also be aware that Fabric Depot will never ask for your credit card information or personal information via email. If you receive an email that appears to be a request from us for personal information, do not respond, since it may be a "phishing" scam designed to gain access to your personal information.

Here are some additional measures you can take to help protect the personal information in your online accounts:

  • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
  • Reset your e-mail account password regularly.
  • Use complex passwords (a minimum of 7 alpha-numeric case sensitive characters).
  • Do not use the same password on more than one website.
  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

Business Transitions

We may transfer part or all of your information in the case of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets or stock.

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will post the policy changes on our website.

Additional Information

If you're not comfortable shopping online (and would prefer to make your purchase via telephone), just give us a call at 1-888-896-1478. A customer service representative will be happy to assist you.

If you have questions regarding our Privacy Policy please contact us at:

Fabric Depot
1-888-896-1478
customerservice@fabricdepot.com
700 SE 122nd Avenue Portland, OR. 97233